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8.1 Help Resources

The top half of the Help page in Tangible Cloud shows three resource cards that link out to the main self-service destinations. Each card is a shortcut to an external site, not a page inside Tangible Cloud.

Tangible Cloud Help page showing three resource cards for Documentation, API Reference, and FAQ, plus a Support Tickets table below

Documentation​

The Documentation card opens the main user documentation site — the one you're reading now. This is where product-usage guides, tutorials, and reference material live.

When to use it:

  • You're setting up a feature for the first time and want step-by-step instructions.
  • You're trying to understand how a part of the product works.
  • You want a walkthrough that matches what you're seeing on screen.

API Reference​

The API Reference card opens the developer-focused documentation — the technical reference for integrating with Tangible Cloud directly (licensing APIs, plugin-framework internals, webhook payloads).

When to use it:

  • You're a developer integrating a plugin with Tangible Cloud.
  • You need the exact shape of an API request, response, or error code.
  • You're building automation around licensing or site management.

If you're not a developer, this one is probably not what you want — the user documentation covers everything you need to operate the product.

FAQ​

The FAQ card opens the Frequently Asked Questions list on the main tangible.one marketing site. This is the fastest place to look for answers to common questions that don't need a full documentation page.

When to use it:

  • You have a short, specific question ("Can I do X? Does Y work with Z?").
  • You're looking for pricing, refund, or policy questions.
  • You're trying to sanity-check whether a behaviour is expected.

When none of the resources answer your question​

File a support ticket. See Filing a Support Ticket.